Terms of Service

1. Service Provider

These Terms of Service ("Terms") govern the use of the domain backorder, domain catching, domain registration, auction and related account services provided by:

Tremplin Numérique OÜ
Sakala 7-2
Tallinn 10141
Estonia
VAT: EE102218237

Hereinafter referred to as "the Company", "we", "us", or "our". The service is accessible at backorders.domains (the "Website").

For any inquiries, please use the contact form on our Website.

2. Acceptance of These Terms

By creating an account, placing a Backorder, entering a maximum bid, increasing a bid, participating in an auction, paying an invoice, requesting domain management services, or otherwise using the Website, the User confirms that they have read, understood and accepted these Terms.

If the User acts on behalf of a company or other legal entity, the User represents and warrants that they have authority to bind that entity. The person or entity identified in the billing account remains responsible for all orders, bids, invoices, taxes, chargebacks, fees and payment obligations arising from the account.

The User agrees that the Company's electronic records, including account logs, timestamps, IP addresses, email records, order records, auction records, proxy bid records, registry records, registrar records, invoice records and payment processor records, may be used as evidence of the User's instructions, consent, acceptance, bids and payment obligations.

3. Definitions

• Backorder: A request placed by a User to attempt to register a specific domain name upon its expiry, deletion, release or availability by the relevant registry or registrar.
• Catch / Snap: The successful registration or acquisition of a domain name that has expired, been released, become available, or otherwise been obtained through the service.
• Auction: A competitive bidding process that occurs when multiple Users place a Backorder on the same domain name.
• User / Client: Any natural person or legal entity who creates an account and uses our services.
• Proxy Bid: An automated bidding system where the User sets a maximum bid and the system bids on their behalf up to that amount.
• Winning Bidder: The User who is determined by the system to have won the auction, either directly or through proxy bidding.
• Domain Registration Service: The technical and administrative service of attempting to catch, register, hold, allocate, configure, renew, manage, or transfer a domain name for a User.

4. Description of Services

The Company provides a domain name backorder service. Users may place Backorders on expiring or potentially available domain names across supported top-level domains (TLDs). The Company will attempt, on a best-effort basis, to register the requested domain name when it becomes available.

We currently support the following extensions: .IE, .SI, .PARIS, .BLOG, .TW, .COM.TW, .NET.TW, .ORG.TW, .PH, .COM.PH, .NET.PH, .ORG.PH, .AR, .COM.AR, .NET.AR, .MX, .COM.MX, .ORG.MX, .PE, .COM.PE, .NET.PE, .ORG.PE, .HN, .COM.HN, .ORG.HN, .MU, and .CO.MU. This list may be updated at any time without prior notice.

The Company does not provide legal, trademark, tax, investment, valuation or business advice. The User is solely responsible for deciding whether a domain name is suitable for their intended use.

5. Account Registration and Account Security

To use our services, Users must create an account by providing accurate and complete personal and billing information. Users must verify their email address before accessing the platform. Users are responsible for maintaining the confidentiality of their account credentials.

The User is responsible for every Backorder, bid, proxy bid, auction participation, instruction and payment obligation made through their account, unless the User proves that the account was compromised without their fault and promptly notified the Company before the relevant Backorder, bid or auction win occurred.

The Company reserves the right to request identity, billing, VAT, company, payment or anti-fraud verification at any time. The Company may suspend, restrict or terminate any account that provides false information, fails verification, uses disposable or misleading details, creates duplicate accounts, manipulates auctions, attempts to avoid payment, or violates these Terms.

6. Placing a Backorder

When placing a Backorder, the User specifies the domain name they wish to acquire and a maximum bid amount. The minimum bid is €50, excluding applicable taxes unless otherwise stated.

By placing a Backorder, the User expressly acknowledges and agrees that:

• The Company will attempt to catch the domain on a best-effort basis. No guarantee of successful registration is provided.
• The User gives the Company an immediate instruction to begin performing the service, including monitoring, technical preparation, registry checks, registrar operations and catch attempts.
• If the domain is successfully caught and the User is the only eligible bidder, the User is contractually obligated to pay the applicable price, including the minimum Backorder price, applicable taxes, payment fees where permitted, and any other charges displayed or agreed.
• If multiple Users have placed a Backorder on the same domain, a 7-day proxy bid auction will determine the winner. The Winning Bidder is contractually obligated to pay the final auction price.
• A Backorder is not a casual expression of interest. It is a binding instruction to attempt to acquire a specific domain name for the User.
• The Company is not liable for any failure to catch a domain due to registry policies, technical issues, timing, release changes, previous registrant redemption, eligibility requirements, premium classification, registrar restrictions, or competition from third parties.

7. Auctions, Bids and Proxy Bids

When two or more Users place a Backorder on the same domain name, an auction is automatically initiated upon successful catch of the domain.

• Auctions normally last 7 days from the moment the domain is caught, unless extended, shortened, cancelled or corrected due to technical, anti-fraud, registry, billing or operational reasons.
• The auction uses a proxy bidding system: each User sets a maximum bid, and the system automatically bids on their behalf in minimum increments, normally €10, up to their maximum.
• The visible auction price may reflect the second-highest bid plus one increment, the applicable proxy bid logic, or the current system-calculated price. The Winning Bidder pays the final auction price determined by the system.
• All bids, maximum bids, proxy bids and bid increases are binding. By placing or increasing a bid, the User commits to paying the final auction price if they win.
• The User may not retract, cancel, refuse, dispute or charge back a winning bid merely because they changed their mind, made an error, no longer want the domain, failed to read these Terms, failed to understand proxy bidding, or expected a different final price.
• The Company's auction logs, bid history, proxy bid records, timestamps and email notifications are authoritative records of the auction, unless the Company identifies a manifest technical error.
• The Company may cancel, extend, reopen, correct, relaunch or end an auction in exceptional circumstances, including fraud, abuse, duplicate accounts, payment risk, registry problems, technical errors, ineligible bidders, manifest mistakes, or legal concerns.

8. Payment, Invoicing and Obligation to Pay

Payment is due after a domain has been successfully caught and assigned to the User, or after an auction has concluded and the User is the Winning Bidder. An invoice will be generated automatically and sent to the User's registered email address and/or made available in the User's account.

• The base price for a Backorder is €50, excluding applicable taxes unless otherwise stated.
• In the case of an auction, the winning price may exceed €50 and is payable in full by the Winning Bidder.
• Applicable VAT will be added based on the User's country of residence, billing status and applicable EU VAT rules.
• Users with a valid EU VAT number may be exempt from VAT under the reverse charge mechanism where legally applicable and correctly validated.
• Invoices are due immediately upon issuance unless a different due date is expressly stated on the invoice. The User must pay by the due date shown on the invoice.
• The payment obligation arises when the domain is successfully caught for the User or when the User wins the auction, not only when the User chooses to access, transfer, configure or use the domain.
• Failure to pay does not cancel the order, the Backorder, the winning bid, the auction result or the debt owed to the Company.
• The Company may require cleared payment before making the domain available, changing nameservers, providing an authorization code, transferring the domain, renewing the domain, or providing any additional domain management service.
• Until full cleared payment is received, the domain may remain held, locked, parked, restricted, suspended, retained by the Company, re-auctioned, resold, or otherwise dealt with at the Company's discretion, without prejudice to the Company's right to recover the unpaid amount.
• The User is responsible for any bank fees, payment processor fees, chargeback fees, dispute fees, currency conversion costs, collection costs, legal costs and administrative costs caused by non-payment, failed payment, payment reversal or unjustified dispute, to the maximum extent permitted by law.

9. Non-Payment, Failed Payment and Account Consequences

If the User fails to pay an invoice on time, attempts to avoid payment, opens an abusive payment dispute, provides false billing information, or otherwise breaches these Terms, the Company may, without limiting any other rights:

• suspend or close the User's account;
• refuse new Backorders, bids, auctions, transfers or domain services;
• withhold the domain, nameserver changes, transfer code, account access, support or related services until payment is fully cleared;
• cancel, retain, re-auction, resell or dispose of the domain where permitted by applicable law and registry rules;
• offset amounts owed by the User against any credit or balance available on the account;
• report fraudulent or abusive activity to payment processors, registrars, registries, fraud prevention providers or competent authorities;
• recover unpaid amounts, fees, costs and losses through collection or legal proceedings.

The Company may also refuse service to Users who previously failed to pay invoices, reversed payments, abused chargebacks, used fake details, manipulated auctions, or created duplicate accounts.

10. Domain Management, Delivery and Transfer

After full cleared payment, the domain may become available in the User's dashboard under "My Domains" or through another process communicated by the Company. The User may be able to manage nameservers, request configuration changes, or request a transfer authorization code depending on the applicable TLD, registry and registrar rules.

A transfer authorization code (EPP / Auth Code) can generally be requested 60 days after the domain was caught, where the ICANN registrar lock or an equivalent registry or registrar lock applies. Some country-code TLDs and registries have different rules, eligibility requirements, transfer procedures, lock periods, documentation obligations or local presence rules.

The Company is not responsible for delays caused by the User's failure to pay, failure to provide valid information, failure to meet registry eligibility rules, failure to complete verification, registry restrictions, registrar locks, transfer locks, disputes, fraud checks, payment reviews or third-party actions.

Delivery of a domain registration service may be evidenced by any of the following: successful catch, registry or registrar registration record, internal domain allocation, invoice creation, account dashboard entry, nameserver management availability, parking page, registry Whois/RDAP data, registrar confirmation, email notification, support communication, or any other reliable technical or business record.

11. No Right of Withdrawal and Express Waiver

Because domain catching and domain registration services are started immediately at the User's express request and because a successfully caught domain is a specific, irreversible and personalized digital registration service, the User expressly requests immediate performance of the service before the expiry of any statutory withdrawal period.

To the maximum extent permitted by applicable law, including Directive 2011/83/EU and the applicable Estonian Law of Obligations Act provisions, the User acknowledges and agrees that:

• the Company begins performance immediately when the User places a Backorder or bid;
• monitoring, preparation, registry checks, registrar operations, catch attempts, auction handling and registration operations start immediately;
• the User gives prior express consent to immediate performance;
• the User acknowledges that they lose any right of withdrawal once the service has been fully performed;
• where the service results in the successful catch, registration, allocation, management or availability of a domain name for the User, the service is considered performed for the User's benefit;
• the User may not use withdrawal, cooling-off rights, buyer's remorse, accidental bidding, change of mind or non-use of the domain as a reason to refuse payment or request a refund after successful catch or auction win.

If any mandatory consumer law grants rights that cannot legally be waived, nothing in these Terms excludes those mandatory rights. However, the User remains bound by all payment obligations, non-refund rules and withdrawal exclusions that are legally valid for immediately performed, personalized, irreversible domain registration services.

12. No Refunds for Successfully Caught Domains

As domain registration is time-sensitive, registry-dependent, personalized to the User's selected domain, and irreversible once completed, all successfully caught domains, auction wins, domain registrations and related service fees are final and non-refundable, except where a refund is required by mandatory law or expressly approved by the Company in writing.

No refund will be issued because the User:

• changed their mind;
• forgot that they placed a Backorder or bid;
• misunderstood proxy bidding or the final auction price;
• no longer needs the domain;
• found the domain cheaper elsewhere after the catch;
• failed to meet registry eligibility requirements after placing the order;
• does not use, configure, transfer or monetize the domain;
• claims that the domain has lower commercial value than expected;
• opens a PayPal, card, bank or payment processor dispute after the service has been performed.

The User will not be charged for a Backorder if the Company does not successfully catch the domain and no auction win or other payable service occurs.

13. Payment Disputes, Chargebacks and PayPal Claims

A PayPal dispute, card dispute, chargeback, bank reversal, payment processor claim or similar procedure does not cancel the User's contractual obligations under these Terms. If the service has been performed, the invoice remains due unless the Company confirms otherwise in writing or a competent authority requires otherwise.

In any payment dispute, the User agrees that the Company may provide PayPal, the card issuer, the bank, the payment processor, a collection provider, a court, a registrar, a registry, or competent authorities with evidence necessary to prove the transaction and defend the claim, including:

• the User's account details, billing profile and email address;
• IP addresses, login timestamps, account creation records and verification records;
• Backorder placement logs, bid logs, proxy bid records and auction history;
• invoice, payment, reminder and email delivery records;
• domain catch, registration, registrar, registry, Whois/RDAP, nameserver, parking or dashboard records;
• communications between the User and the Company;
• a copy of these Terms and the version in force at the relevant time.

If the User opens an unjustified dispute or chargeback after a domain has been successfully caught, registered, allocated or made available, the Company may suspend the account, restrict domain services, retain or lock the domain where permitted, recover chargeback fees and administrative costs, and refuse future orders.

14. No Guarantee of Catch

The Company operates on a best-effort basis. We do not guarantee that any particular domain will be successfully caught. Domain registration upon expiry depends on numerous factors outside our control, including but not limited to:

• the policies, timing, availability and technical systems of the relevant domain registry;
• competition from other backorder services, registrars and third parties;
• technical availability, network latency, registry response times and API behavior;
• redemption, renewal, restoration or retention by the previous registrant;
• premium pricing, blocked names, reserved names, eligibility checks or registry restrictions;
• force majeure, maintenance, third-party failure or operational incidents.

The User will not be charged if the domain is not successfully caught and no other payable service has been performed.

15. User Obligations

The User agrees to:

• provide accurate, complete and up-to-date personal, company, billing, VAT and contact information;
• pay all invoices, winning bids, taxes and fees in a timely manner;
• not place speculative, fake, abusive or bad-faith Backorders or bids that the User does not intend to honor;
• not use the service for any unlawful purpose or to infringe on third-party rights;
• not attempt to manipulate auctions, create fake accounts, use duplicate accounts, collude, harass other bidders, or engage in fraudulent activity;
• comply with the registration requirements of the relevant TLD, including any local presence, documentation, eligibility, trademark, nexus or policy requirements;
• promptly notify the Company of any suspected unauthorized account access before any disputed order or bid is placed;
• indemnify the Company against claims, costs, chargebacks, losses and damages caused by the User's breach of these Terms, unlawful use of the domain, false information, trademark infringement, non-payment or abusive dispute.

16. Intellectual Property and Third-Party Rights

The User represents and warrants that their use of the backorder service and any domain acquired through it does not infringe upon any third-party intellectual property rights, including trademarks, trade names, personality rights, unfair competition rules or other rights.

The Company does not verify the User's right to register any particular domain name and accepts no liability for trademark disputes, UDRP/URS proceedings, registry complaints, court claims, takedown requests, damages or losses arising from the User's selected domain or use of the domain. The User remains solely responsible for all such risks and costs.

17. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Company's total liability for any claim arising from or related to the service shall not exceed the amount actually paid by the User to the Company for the specific Backorder, auction or domain registration service giving rise to the claim.
• The Company shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profits, loss of business opportunities, loss of goodwill, loss of data, SEO loss, ranking loss, traffic loss, resale value loss or domain investment loss.
• The Company shall not be liable for any losses resulting from failure to catch a domain, registry errors, registrar errors, third-party actions, payment processor actions, eligibility restrictions, transfer locks, DNS issues, force majeure, or the User's failure to pay or provide valid information.

18. Data Protection

The Company processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and Estonian data protection laws.

• Personal data collected during registration is used for the purpose of providing our services, account management, fraud prevention, invoicing, payment processing, tax compliance, legal compliance, dispute handling and communicating with the User.
• The Company does not sell personal data. Personal data may be shared where necessary to provide the service, including with domain registrars, domain registries, payment processors, tax/accounting providers, hosting providers, fraud prevention providers, legal advisers, collection providers, courts, regulators, or authorities where required or permitted by law.
• Users may request access to, correction of, or deletion of their personal data by contacting us via the contact form, subject to legal retention obligations and the Company's legitimate interests in keeping records for invoices, disputes, fraud prevention, chargeback defense and legal claims.
• For domain registrations, the User's contact information may be shared with the relevant domain registry or registrar as required by their policies.

19. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions, except where mandatory consumer protection law provides otherwise.

Any dispute arising from or in connection with these Terms shall be resolved by the Harju County Court (Harju Maakohus) in Tallinn, Estonia, unless mandatory law requires another competent forum.

Before initiating a claim, the User must first contact the Company through the contact form and provide a clear description of the issue, the relevant domain, invoice number, account email and requested remedy. The parties will attempt to resolve the dispute in good faith.

In accordance with EU Regulation 524/2013, consumers may also submit disputes to the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

20. Modifications

The Company reserves the right to modify these Terms at any time. Users will be notified of material changes via email, dashboard notice, Website notice, or another reasonable method. Continued use of the service after such notification constitutes acceptance of the modified Terms.

The version of the Terms applicable to a Backorder, bid, auction or invoice is the version in force at the time the relevant order, bid, auction participation or service was placed or performed, unless mandatory law requires otherwise.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be interpreted, to the maximum extent legally possible, in a way that achieves the original commercial and legal purpose.

22. Entire Agreement

These Terms, together with invoices, checkout notices, auction notices, registry requirements, payment records and communications from the Company, constitute the entire agreement between the User and the Company regarding the use of the service.